Sunshine Coast Division of General Practivce Ltd
Scanning
The following is extracted from a Research Study by Dandenong District Division of General Practice March 2001. It was generally agreed by all clinics that the introduction of scanning had allowed the reception staff to spend more time with the patient. Staff and Practice Managers reported:
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increase phone efficiency
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improvements in patient interaction
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time savings when comparing electronic filing to paper based processes
Clinics reported that the efficiency levels had increased, with less time being wasted with staff away from desks, retrieving and depositing files and filing paper documents. Some of this time has been replaced with the scanning process, however nearly all clinics reported a time saving or improvement in general efficiency with the application of scanning and recording of clinical notes. The incidence of misfiled documents had reduced (no clinic reported any problems with electronic misfiling - although there is still a risk, it seemed greater care was taken when matching a report to a patient record on the computer) and in some cases, additional part time staff employed solely for manual filing were no longer required.
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Scanning Best Practice Poster is available from AGPAL

