Sunshine Coast Division of General Practivce Ltd

Practice Managers

Table of Contents:

• PEER SUPPORT, EDUCATION AND MEMBERSHIP
• THE PRACTICE MANAGER
• LEGAL, ADMINISTRATION AND COMPLIANCE
• OPERATIONS, SYSTEMS MANAGEMENT AND POLICY MANUALS
• MANAGING FINANCES, BENCHMARKING AND REPORTING
• MARKETING AND PRACTICE DEVELOPMENT
• HR AND WORKCOVER QLD
• INFORMATION MANAGEMENT AND INFORMATION TECHNOLOGY
• RISK MANAGEMENT AND DISASTER RECOVERY
• QUALITY IMPROVEMENT AND FEEDBACK

PEER SUPPORT, EDUCATION AND MEMBERSHIP

• Sunshine Coast Division of General Practice
• Practice Managers Network Group
• Australian Association Practice Managers
• Australian Medical Association
• AMA Queensland
• UNE Partnerships
• Discussion Forums

THE PRACTICE MANAGER

• Job Description Sample - provided by Dandenong Casey General Practice Association
• 2008 SCDGP Survey Wage Summary
• Roles of the Practice Manager
• Pay Rate Benchmarking Data - provided by AAPM
• Health Professionals & Support Services Award 2010

LEGAL, ADMINISTRATION AND COMPLIANCE

• Payroll Tax - Office of State Revenue (OSR) may target Medical Practices
• Registration of a business
• Register a Trademark
• Medicare
• PIP
• Accreditation
• APRA Music Licence
• Smart Licence Website
• Privacy Guidelines
• RACGP Handbook for Health Information Management
• Workplace Health and Safety QLD
• RACGP Premises Recommendations - designing your practice

OPERATIONS, SYSTEMS MANAGEMENT AND POLICY MANUALS

• Billing Systems - Practice Software
• MBS Online
• Q Comp
• HCN Downloads 
• Policy and Procedure Manual
  Policy and Procedure Manual templates are available for download from various Division websites or other membership based sources such as AMA and AAPM. If you are going through the accreditation process it is much easier to use the template provided by your accrediting business, as your data will be layed out in the same order as your accreditors survey which will save time and stress on survey visit day. Please call your accredititors or follow the link above to Accreditation website links.  

MANAGING FINANCES, BENCHMARKING AND REPORTING

• Financial Systems  
• Benchmarking
• Sample FPS (Profit & Loss) 
• Action Plan Performance Targets
• Break Even Analysis
• Cash Flow Statement
• Ratio Analysis
• Sample Cost Comparison
• Sample FP (Balance Sheet)
• Sample Qualitative and Quantative Performance Targets
• Simple Profile
• Useful Reporting Templates

MARKETING AND PRACTICE DEVELOPMENT

• Business Plans
• Developing a Vision Statement
• Identifying and Planning for Client Needs
• Goal Setting for Target Demographic
• Sample SWOT Analysis
• Marketing
• Google Places
• Free and Low Cost Marketing Ideas

HR AND WORKCOVER QLD

• HR Guidelines in General Practice
• Workplace Authority
• WorkCover Qld
• HR Conditions and Awards
  • Health Professionals and Support Services Award 2010
  • Nurses Award 2010
• Samples/ templates of employee contracts (GP, RN, AHP, Receptionists, etc) are available for a fee from most accountancy firms or the AMAQ
• Local Government Workforce  

INFORMATION MANAGEMENT, INFORMATION TECHNOLOGY

• IMIT Division Link

RISK MANAGEMENT AND DISASTER RECOVERY

• Disaster Recovery Plan
• Risk Management- Standards Australia  
• Accident and Incident Form Template GPA
• IM/IT Disaster Recovery 
• Safety and Security Kit - Provided by Dandenong Casey General Practice Association

QUALITY IMPROVEMENT AND FEEDBACK

• RACGP Quality Improvement Activities
• RACGP Fact Sheet Patient Feedback
• Form templates are available form your preferred accreditation organisation

• General Practitioners
• Practice Managers
• Practice Nurses
• Receptionists
• Resources