Table of Contents:

• PEER SUPPORT, MEMBERSHIP AND EDUCATION
• THE RECEPTIONIST
• HR RELATED INFORMATION
• TRIAGE
• OPERATIONS, SYSTEMS MANAGEMENT
• INFORMATION MANAGEMENT AND INFORMATION TECHNOLOGY
• RISK MANAGEMENT AND DISASTER RECOVERY
• QUALITY IMPROVEMENT AND FEEDBACK

PEER SUPPORT, MEMBERSHIP AND EDUCATION

• Sunshine Coast Division of General Practice
• AMA Queensland
• UNE Partnerships
• Discussion Forums

THE RECEPTIONIST

• Receptionist - Position Description
• Role of the Receptionist  

HR RELATED INFORMATION 

• Workplace Authority
• HR Conditions and State Awards
• Workcover QLD
• Local Government Workforce

TRIAGE

• POPGUNS

OPERATIONS, SYSTEMS MANAGEMENT

• MBS Online
• Q Comp
• HCN Downloads
• Policy and Procedure Manual
  Policy and Procedure Manual templates are available for download from various Division websites or other membership based sources such as AMA and AAPM. If you are going through the accreditation process is is much easier to use the template provided by your accrediting business, as your data will be layed out in the same order as your accreditors survey which will save time and stress on survey visit day. Please call your accredititors or follow the link above to Accreditation website links.
• Recall and Reminder Systems
• Privacy Guidelines
• RACGP Handbook for Health Information Management

INFORMATION MANAGEMENT AND INFORMATION TECHNOLOGY

• IMIT SCDGP

RISK MANAGEMENT AND DISASTER RECOVERY

• Disaster Recovery Plan
• Risk Management- Standards Australia  
• Accident and Incident Form Template GPA
• IM/IT Disaster Recovery 
• Safety and Security Kit Provided by Dandenong Casey General Practice Association

QUALITY IMPROVEMENT AND FEEDBACK

• Effective Customer Service 
• RACGP Quality Improvement Activities
• RACGP Fact Sheet Patient Feedback
• Form templates are available from your preferred accreditation organisation

Printed from http://www.scdgp.org.au/page/Primary_Care/Practice_Support/Receptionists_2/ © Sunshine Coast Division of General Practice (SCDGP), Australia